API v4.14
Markdown

API Response Codes

API response codes

Code Description Recommendation
100 Invalid login information (throttle) Check your login credentials and try again. If you continue to receive this response, contact Client Support
101 Invalid login information Check your login credentials and try again. If you continue to receive this response, contact Client Support
102 User not active These credentials have been disabled. If you think this is an error, contact Client Support
103 Invalid site The value of SITE_ID does not exist, or it does not match the authentication credentials provided.
104 Invalid service Check the value of request_action to confirm it is correct.
105 Invalid service action Check the value of request_action to confirm it is correct.
106 Invalid service object Check the value of request_object to confirm it is correct.
110 Required field A required key/value pair has not been included in the request. In the response, check the value of REF_FIELD to see what is missing
111 Invalid length The length of a value is too short or long. Check the returned value of REF_FIELD to see which field may need editing
112 Not numeric Numeric data is expected. Confirm the amount sent for LI_VALUE_x, which should only contain numerals and one decimal Something in the request was not
113 Invalid Data expected. Check the values that were submitted for unusual characters, spaces, or null values where there perhaps should not be
115 Customer not found If CUST_ID or CUST_ID_XTL was submitted, check these values and try again. If this response has come from a request without these parameters, contact Client Support
116 User MUST change password User passwords expire every 90 days. This does not apply to API credentials.
118 New password must not match the previous 5 passwords Try a different password.
119 request_ref_po_id and request_po_li_id mismatch The order ID and the line item ID do not relate to one another. Check the order information.
120 System Error Contact Client Support
125 Duplicate Login This email address, a unique identifier, already exists.
130 Same Product ID found on different line items. Check the values of LI_PROD_ID_x. Each one should have a unique ID. If the intent is to submit a purchase for multiples of the same product use LI_COUNT_x to indicate the quantity.
135 Duplicate Company Name This company name is already in the system. If you are certain it doesn't already exist in the system, it could be a company with the same name, but doing business in a different region. Contact Client Support for assistance.
136 Duplicate Site Name This site name already exists in our system.
150 Product Not Found The product ID is not valid. It may not exist, or it might be associated with another site. Check
152 Product Type Not Found The value for PROD_TYPE is not valid.
153 Duplicate XTL product id This value is already in the system. To confirm and review, the ID can be searched for in our
155 Selected currency not configured Check the merchant account configuration in the portal.
160 Invalid product amount Check the value of LI_VALUE_x to confirm it is the intended amount.
165 Currency not supported Check the merchant account configuration in the portal. The MID's allowed currencies can be configured there. Additionally, check the value of PROCESSOR_RESPONSE in the
170 Duplicate product amount and currency A product with matching properties already exists within the site.
176 Duplicate product description and language A product with matching properties already exists within this Site
180 Invalid transaction limit type The limit type was not recognized. Try using the portal to adjust velocity settings.
181 Invalid limit type The limit type was not recognized. Try using the portal to adjust velocity settings.
183 Payment Type is required Confirm that PMT_TYPE has been submitted, and has not been included multiple times.
205 No Permissions on requested object You may not be able to check and confirm your own user permissions, so it may be necessary for an administrator to check them for you. If
210 Merchant Account not found you feel this is an error, contact your administrator or Client Support. Verify the value of MERCH_ACCT_ID
211 Currency not found The expected format is three-character currency code.
215 Invalid Card Brand Check the card brand submitted. If you are certain it’s correct, contact Client Support
410 Field not supported with wallet payment Check the value of REF_FIELD in the response to see what incompatible element was
411 REQUEST_CURRENCY mismatch with Cryptogram The currency in the gateway request needs to match the currency that was packed into the ApplePay cryptogram
414 GooglePay token has expired