Order Insight (Verifi)
Share transaction details with issuers in real time to resolve disputes and prevent chargebacks before they're filed.
Order Insight is not implemented in any of the four SDKs. XTL_CUST_ID, PROD_DESC_XTL, DEVICE_ID_XTL and DEVICE_FINGERPRINT_XTL are not modeled on Customer or Metadata in any language SDK, so these fields must be sent as raw form parameters alongside an SDK-built request, or over plain HTTP as shown below. See the SDKs.
Order Insight is a real-time platform that allows merchants to share transaction details with issuers to resolve disputes and prevent chargebacks before they are formally filed. By providing granular data, you can prove transaction legitimacy through Compelling Evidence (CE).
How it Works
When a customer initiates a dispute, Inovio automatically shares the transactional data you provided at the time of purchase with the issuer. This process can deflect potential chargebacks by clarifying the purchase for the cardholder and bank.
| Field Name | Description |
|---|---|
| XTL_CUST_ID | Merchant's internal Customer ID (Max 24 chars). |
| PROD_DESC_XTL | Detailed description of the merchandise or service (Up to 1,000 chars). |
| DEVICE_ID_XTL | The IMEI or MEID of the device used. Data must not be hashed. |
| DEVICE_FINGERPRINT_XTL | Unique fingerprint generated by your system to identify the device. |
Standard Order Insight requires a 120-day history of product parameters. To utilize Compelling Evidence (CE), you must maintain a 365-day history of customer and device parameters.
Order Insight statuses
| Status | Meaning |
|---|---|
| Responded | Inovio successfully provided data to Verifi. |
| Deflection | The lookup prevented a chargeback. |
| Negation | The lookup resulted in a chargeback. |
| Failed | Inovio did not receive the request within SLA. |
| Reversal | A previously deflected dispute was reversed. |